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Information

Florida Theatre
128 East Forsyth Street
Jacksonville, FL 32202
Box Office - 904.355.2787


The Box Office is open Monday to Friday from 9am - 5pm. We also open 4 hours prior to the start of evening shows and 2 hours prior to the start of matinee shows.

You may reply directly back to your ticket confirmation email if you have questions or concerns pertaining your order.

For questions regarding tickets, please email boxoffice@floridatheatre.com.

FAQ - click here

Cold Case Live 2024

Cold Case Live 2024
Investigate America’s most notorious cold cases at COLD CASE LIVE, a live and interactive exploration into unsolved crime! Featuring indepth analyses and firsthand investigator insights, prepare for an evening of shocking revelations as our expert host, Joe Kennedy (Starz TV’s “Wrong Man”), walks you through the process of solving a cold case. Inspect clues from chilling cases like The Zodiac Killer, The Golden State Killer and The JonBenét Ramsey case among others. Seize the opportunity to take on the role of cold case-solving detective at the end of the show with reenactments, Q&A’s, and our special Detective App, where a critical decision can be made and compared with real life investigator’s choices. A can’t miss for true crime enthusiasts and web sleuths! This all-new show comes from the producers of last season’s riveting The Psychology of Serial Killers.


VIP1: Cold Case Meet & Greet Package*
Package Includes:
-          One Premium Ticket in First 10 Rows
-          Meet & Greet with the Host of Cold Case
-          Collectible VIP Laminate
*All package elements will be rendered invalid if resold. Name changes will only be issued at the sole discretion of Insiders. Package customers will receive an email no later than (3) days prior to show date with VIP details. Information will be sent to the e-mail address provided at the time of purchase. All packages and package contents are non-transferable; no refunds or exchanges; all sales are final. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for individual contact requirements. Insiders, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. The laminate included in the package does not gain or authorize access into the venue (without ticket), VIP or any backstage areas. If you have any questions regarding your VIP package elements, please email coldcase@insidersexperiences.com. This offer is not valid if tickets are purchased through fan-to-fan resale. If you have any questions regarding the ticket portion of your purchase, contact us at boxoffice@floridatheatre.com.